When it can't wait until morning
Plumbing doesn't break during business hours. The Matsen Plumbing & Roofing 24-hour weekday emergency line covers burst pipes, severe leaks, blocked drains and hot water failures across Mackay and the surrounding region.
Our after-hours line is answered by someone who can actually help; not a message bank. We prioritise by severity, get the right gear loaded, and aim to be on site fast enough to limit the secondary damage that water causes when it's left to travel.
We get there as fast as the job allows, isolate the cause, and stop the damage spreading. Most emergency plumbing callouts get sorted on the first visit. Need cleaner drinking water once the leak's sorted? Ask about our water filtration systems on the same visit.
Something gone wrong? Call 0459 706 692 now.
What we treat as urgent
Some plumbing problems can wait. Most can't. Here's what we'll come out for.
- Burst & leaking pipes: Mains shut-off, leak isolation and full repair before water gets into walls, floors and ceilings.
- Blocked drains & sewer overflows: Waste backing up or sewage on the floor — cleared with the right gear, fast.
- Hot water failures: Leaking tanks, tripped systems or no hot water in winter, diagnosed and fixed on the spot where we can.
- Gas & toilet emergencies: Gas leaks, broken cisterns and overflowing toilets made safe and working again.